Abordagem e Negociação

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Curso Cobrança por WhatsApp – Sicredi Ouro Branco 23 a 26/10

Negociação de Dívidas Complexas – Jornada Simplifica Assertiva

Heuristícas em negociações de cobrança

Tipos de objeções em negociações

Resenha: “As armas da persuasão” de Robert Cialdini

Resenha: “Como chegar ao sim” de William Ury